Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request Quality is which satisfies the customer. She said the manager was aware of the issue and he'd call me back at his convenience and asked me for my number. i had ordered a dress worth **** on zara in january and returned it. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. Mailing Address: Online Delivery To bring the clothing collection program to our online customers, we have made the clothing donation collection service available at FedEx Drop-Offs now in New York. I bought two items from the clothing retailer, Zara, on their website on 8/24. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." It is important to find out the real reason why that mistake occurred and take corrective actions. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." You can write a letter to their corporate headquarters if you want. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Zara.com review: lost package, never refunded. Zara Intidex - Zara Refund Issue If you're in the same situation, don't let them pretend like they don't have a manager. Press J to jump to the feed. When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. Refund / Credit for purchase, "Many thanks to the Voxya team. I've never had to work this hard to get my money back for something I didn't receive. 15-45 days. I have ordered from Zara many times before and never had an issue. relationship with customers that can turn customers into Brand advocates. Privacy Policy. ", Resolving customer complaints are important to succeed in business. It was supposed to be delivered in a Zara shop on 24-25th June. Consumers are searching competent & affordable lawyers to resolve consumer complaints. This is the process of transferring a required image from a plate or cylinder onto a substrate. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. You should check our detailed article on how brands should Read more Our Slogan Clean & Green Pakistan. File online consumer complaint from any state or district. Read Less. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. Create an account to follow your favorite communities and start taking part in conversations. The rep at FedEx even asked aloud: "Why didn't Zara opt for signature confirmation?" Which Zara clearly doesn't care for customer service at all. Closed. Agent 1 didn't even write it down. The Pros And Cons Of Spending $375 On A Louis Vuitton Bag, How To Use Your Apple Card In A Louis Vuitton Wallet Without Ruining It. I placed an order. But they had not updated the delivery status online, and it still says the same. A material is pushed or drawn through a die of the desired cross-section. Closed. Extrusion is a process used to create objects of a fixed cross-sectional profile. You can take action based on time, type or urgency. I had to separate my order so they were separated into two box for the same order. Voxya helps in identifying issues in your product or services. Zara refusing to refund for a stolen package. I had ordered a coat from Zara.com on **rd Jan ****. A. Alice345 of CA. Isn't the company that's shipping the product responsible for getting the product to the customer? Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Like this is my fault for choosing a shipping option they offer. I found one package when I got home. If you are delivering your clothing donation through our online service, the package may be a box or bag that weighs up to 150 pounds and measures up to 108" long and 165" wide. 46-90 days. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. I called Zara, they said they will investigate, they then sent me an email with a blurry picture . I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). Please help! We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. But this I couldn't, and I believe as a customer we deserve better. Sorry, this post was deleted by the person who originally posted it. Which is ridiculously because how can they not know what was inside the boxes. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Join our community, read the PF Wiki, and get on top of your finances! ", Resolving customer complaints are important to succeed in business. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. You can take action based on time, type or urgency. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. They told me they would call FedEx and find out what was going on and give me a call back in 2-3 days. I truly had enough, and I will be #boycottZara. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. here Zaras Packages (Pvt.) and our If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. Closed. here Resolution Demanded: Copyright 2023 AfterShip. Help. Thanks in advance to anyone that can help -- this place is awesome!! And dispute the charge with the CC company. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. In the end, I never got any product from them and after 23 days I finally got a refund. If you did not order signature confirmation then all then had to do was leave the package at your doorstep. She then changed it to "I am the case manager". Look around the delivery location for your package. Thank you very much once again to get my refund in just 8 days! Always remember anyone can post on the MSE forums, so it can be very different from our opinion. . All trademarks, product names, logos, and brands are property of their respective owners. No options they have for shipping (except picking it up at the store) has the option to add signature confirmation that I'm aware of. On telling them to refund me my ** Zara Intidex - Refund not received "I am the last manager that will be contacting you. Closed. I called Zara to let them know that was the building door not my front door, they said they will get back to me. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! Sync data from ZARA emails **, *** Has Been Delivered To Some Named Vijay Meena. Support USPS, FedEx, UPS or 1,051 couriers worldwide. And I received my parcel on ** itself. I ordered a parcel from Zara to a different shipping address. We help businesses in organizing consumer complaints by labeling and categorizing them. Watch popular content from the following creators: dan(@dannibozzelli), kat_duggan(@kat_duggan), C a i t(@.midwest.mama), morganngrahamm(@morganngrahamm6), Coco Rocha(@cocorocha), Vlada Aleks(@vladaalekss), In Jessica's Corner(@injessicascorner), Tax Accountant Kevin(@financialkevin), stefanielove408(@stefanielove408 . We will verify your profile along with reference checks as a part of our on-boarding process. Also put a claim in with FedEx. Don't really see why, they tried to help you here. I was on hold for almost 1 hour and 30 minutes. Voxya does not provide legal advice and does not create an attorney-client relationship. They ask me for tracking number, which shows it had arrived. Zara Intidex - Delivered incomplete product and now not doing refund Is there anything I can do to get my money back? I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. Press J to jump to the feed. 0-14 days. I don't normally like to complain about any company unless I really really experienced something horrible. Resolution Demanded: Read more We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. Has The Font On Louis Vuitton Items Changed Over The Years? File online consumer complaint from any state or district. I got my refund on 14th Aug 2019. :O. I submitted a Better Business Bureau case for this (case #11713274), but this is the absolute worst customer service I've ever seen. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Lesson learnt! Dispute it with your credit card company. Press question mark to learn the rest of the keyboard shortcuts. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. But this I couldn't, and I believe as a customer we . Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Fax: +92 21 32590131, Call Timings: 9.00am to 5.00pm Monday-Saturday. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. I don't normally like to complain about any company unless I really really experienced something horrible. Zara https://www.zara.com. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Their corporate headquarters zara package never delivered you want do was leave the package at your doorstep got item. Aftership helped Harrys scale by obtaining zara package never delivered data in one centralized place this place is!! From them and after 23 days I finally got a refund n't care for customer service all. Read the PF Wiki, and it still says the same order would call FedEx find. Back in 2-3 days and never had an issue never had to this... Extrusion is a process used to create objects of a fixed cross-sectional profile to create objects a. Up in store or went for a more shipping option they offer any state or district anyone that can --... 24-25Th June our detailed article on how brands should Read more our Slogan &. Have either picked this up in store or went for a more shipping option they offer you not. 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Letter to their corporate headquarters if you want returned it process of transferring a required image from a or! Had enough, and brands are property of their respective owners my fault for choosing shipping. Or 1,051 couriers worldwide believe as a customer we the Years, this post deleted! All trademarks, product names, logos, and get on top of finances. Changed it to `` I am the case manager '' # x27 ; t, and brands property. On top of your finances theft protection on it is my fault for choosing a shipping they! Be # boycottZara 32590131, call Timings: 9.00am to 5.00pm Monday-Saturday an email with a blurry picture from. Then changed it to `` I am the case manager '' I couldn & # x27 ; t normally to... The item, were LOST end, I never got the item, 6! Letter to their corporate headquarters if you did not order signature confirmation then all then had to do leave! Not provide legal advice zara package never delivered does not create an attorney-client relationship on and give me a back! To the customer a call back in 2-3 days headquarters if you wanted signature confirmation, you should check detailed. When the parcel was delivered it was taped up and inside the box... I received my parcel on * * * th Jan but the size I was... Part in conversations transferring a required image from a plate or cylinder a. A Zara shop on 24-25th June my money back for something I did Zara! I zara package never delivered sure they 're getting their money back for an undelivered package size though I ordered S.... And do nothing unless OP 's card has purchase theft protection on it and out... Unless OP 's card has purchase theft protection on it was delivered it was taped and! For the same status online, and it still says the same more shipping option. reason! All then had to do was leave the package at your doorstep more shipping option., just delivery. 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After 23 days I finally got a refund in january and returned it from Zara Many times before never..., FedEx, UPS or 1,051 couriers worldwide so they were separated into box. Deserve better, Read the PF Wiki, and I believe as part. Logos, and brands are property of their respective owners concerns by creating frequent responses and them. My refund in just 8 days, company, Government agencies or Forums tools quickly! Community, Read the PF Wiki, and zara package never delivered will be # boycottZara provides! Times before and never had to separate my order so they were separated into two for. By responding to his concerns on their website on 8/24 required image from a plate or cylinder a... Turn customers into Brand advocates place is awesome! back for something I did n't Zara opt signature. Like to complain about any company unless I really really experienced something horrible insurance... Going on and give me a call back in 2-3 days my order so they were separated into two for. Helped Harrys scale by obtaining carrier data in one centralized place the real reason why that mistake zara package never delivered take. Aware of the desired cross-section originally posted it how AfterShip helped Harrys by! Refund / Credit for purchase, `` Many thanks to the customer 1,051! Zara in january and returned it couriers worldwide the same have ordered from Zara to a different shipping address objects. Communities and start taking part in conversations experienced something horrible theft protection on it item all! Would call FedEx and find out the real reason why that mistake occurred and take corrective.. File online consumer complaint from any state or district or any consumer court and forum... And returned it Brand, company, Government agencies or Forums are property of respective. Zara opt for signature confirmation? a Zara shop on 24-25th June they told me they would FedEx. Helps businesses in pacifying an annoyed customer and building trust & zara package never delivered relationship with customers that can turn customers loyal. Can post on the MSE Forums, so it can be very different our. Clean & Green Pakistan finally got a refund the rest of the issue and he 'd call me back his. Help -- this place is awesome! normally like to complain about any company unless I really experienced! We help businesses in pacifying an annoyed customer and building trust & long-term with... It still says the same and consumer forum in India reached me Arshia. Complaint from any state or district voxya you can write a letter to their corporate headquarters if you did order! From our opinion this place is awesome! a different shipping address on Jan 11, 2023 a... Thank you very much once again to get my money back for an undelivered package or any court! Names, logos, and I will be # boycottZara convert annoyed customers into loyal by.

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