Contacted Comcast and went through the entire process again. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. Mobile As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. Slideshows I have powered all equipment on and off. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. Youll be able to see a welcome screen. Then, follow the remaining steps listed above. Your email address will not be published. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. After getting all that fixed, the first thing I noticed was the brightness of the clock. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. The Xi6-T progresses to the "Welcome. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. If all your connections are tight and it just happens "by itself", it's not your issue. Those have even more problems because they overheat. Again, make sure all the cables are nice and snug. My telephone and internet works but not the X1 box or the auxillary box. Setting up your Cox Contour 2 TV box. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. I'd be happy to get a new box shipped to you. screen. If you do get another box, one thing to keep in mind is that your bill may go up. Before you begin any of the main steps, you must have the Cox app. I am not sure what else to try now. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Tv screen says "welcome, connecting to your entertainment experience". For more information, please see our This time on the clock, the first digit is brighter than the rest. (I failed to record the error code). If lights are off or blinking when they usually stay lit something is probably wrong. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. It will give an indication if something is wrong. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. TV programs that are actively recording will be interrupted. Definitly liked DTV's equipipment better. Box randomly restarts and get stuck in this Welcome menu. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? A TV receiver reset may take up to 15 minutes. In my area, they were closed due to the COVID lockdown, so we did it via the forum. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. Once he came (within 48 hours of calling) all three boxes activated just fine. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. But it is 'working'. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. WiFi is fine. The reset process of the set-up box will begin shortly. Thats one of the first things the phone support tech will ask. Locate the reset button on the back of your gateway device. He was the third tech I had out in a week and was the most knowledgeable. and that is not an option. Has done this since 9am. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. Better yet, buy a real Mesh WiFi Router for better results. There are two ways to do this: Press and hold the Power button for around 10 seconds. After signing in to your account, you can locate the option My Services in there. A factory reset might be the right solution in your case. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. Sometimes Cox cable and phone use the same modem. When your Cox Cable internet goes out it feels like the world stops. At the $$price$$ of cable that I & others pay is uncalled for. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. It has happened here twice now in the last two months. I appreciate the help! Even after they sent me a new box! When the tech arrived, he didn't even know what issue I was having and why he was here. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. Itll be a single pinhole near the power cord. Its not unheard of to have multiple bad boxes, so much for QA. star shaped birthmark; black and white boxer puppy for sale. It was sluggish, so I rebooted and that is when it ended up stuck. This all happened in the first week after installing my new equipment. Its really odd that both boxes have had it, but youve eliminated everything else. Make sure that all the cables are tightly secured. That's why you may have to cycle power repeatedly or just wait. Editorials I've been screaming at their automated system. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. For support, you can always call1 (800) 234-3993 and its available 24/7. Bienvenido. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. The Xfinity box reboots itself every day as it looks for updates on its own. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. Everything looks in spec. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. Well save you from the hassle and time calling in for help until you really need it. I manually unplugged and it then got stuck in boot for an hour. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. In the box with each mini are all the cables you need, labeled so its easy to understand. there should be an option to talk to a human being. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. are other set top boxes working? The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. Cox Cable problems can and will arrive at the worst possible time. So for some reason the 'main box' broke. what is your wiring/splitter/amp set up? It took more phone calls to get any response whatsoever. iPad mini I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. mg Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. That message means theres not a usable signal. Click on, There will be two options: System Refresh and. But unfortunately you usually will be stuck back in the "Welcome. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). LOL, not a stupid question. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. The two Pace boxes stopped and showed error RDK-03033. So if youre going to call for help use your smartphone or call before you unplug the power. The Contour or MiniBox receiver has a frozen screen or is missing guide information. 0 Kudos. To send a private message, click on "ComcastChe" and then click send a message. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. Bienvenue." The internet is probably going through the voip port of the amp that doesnt need power to work. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. JavaScript is disabled. TypicalComcast. A subscription to any level of Cox Residential Internet service and Contour is required. Editorials They promised me that it would not but my monthly bill is now $5 higher per month. Connect the Ethernet cables as well. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. So, I have put the CSMAPDU9VP back into service. Over the years, we have always had signal issues but they have only ever effected the modem. I have been a customer for more than a decade.. and they still pull this garbage. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. It appears that I was getting a discount on the old box that went away with the new box. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. So dont immediately try your phone, internet, or TV. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. Before you go to the local Comcast store, make sure they are open. The first way to fix Cox problems is to reset the modem. We have a contour 1 box. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. I don't want to have to do that again to get somebody to check the feed at the street. I also had my landline stop working. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. Click OK. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. Dont use the old white coax cables in your house. Same problem the past month since I've returned to Comcast. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. The reboot process will be finished once your routers lights turn back on. This lack of TV but good Internet is a new issue that we have not seen before. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. See if you can get yourself another box and try it out. Sanyo, about four or - Answered by a verified TV Technician . I moved the X1 DVR box to the location of one of the smaller units and connected it up. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. Share or Print This Article. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. ones on the opposite end would need to be the shortest runs of coax cable length. But unfortunately you usually will be stuck back in the Welcome. Does the commscope have a green light lit? Click OK. Use the down arrow button to set Power Preferences. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. Register Now!. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. You can also download the app from the official website of Cox. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. - guess it is back to watching nexflix, the internet does work. Your device should now be connected. For a detailed explanation, you can follow the step-by-step guide given in the article. Check out our slow internet troubleshooting guide for more tech support tips. Outages can be caused by bad weather or Cox technicians that are working in your area. Those are the only two things you can do yourself. Software However, doing so will restore the default settings on your device, and all saved preferences will be lost. iPhone We recommend you use the new cables included in your kit. Check out our router and modem light guide to better understand your internet equipments flashing lights. Software It started to work the next day, but then I couldn't receive incoming calls. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. The Xi6-T showed no error but appeared to be loading a channel. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? Select from the below issues you are experiencing. Click. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. The audio changes with channel change, but you. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Set it to Full. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. This means the same phone number will get you help for any potential problem. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. Cox advised me I could swap it at a store or have a tech come out. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. It has five amplified ports and one non amplified VoIP port for the cable modem. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. When they sent me the new box, they said they were adding a 6.99/month charge to my account. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Bienvenue." Screen. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. They promised that I would get the 6.99 refunded and removed once the old box was received. Wait until all the lights are off. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. Bienvenue loop. another box replacement I'm sure. I manually unplugged and it then got stuck in boot for an hour. So, restart the router or modem, or both. (81-1031) User Guide - Blue Cox logo. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. adding to great reply above. is this a small box or larger DVR or XG2? Dont forget to check any splitters or the cables going to the TV or Receiver too. I just did that today as it was connected to one of the TV ports. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? I was told the TV box gets it's signal from the DVR box in order to work. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. I figured that if the cable at the street was out, I would not get Internet. You will be taken to another page for registering into Cox, and on that page, click on No Account? If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. USB 3. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. As it may happen to every cable box system, Cox too comes with its fair share of troubles. Then my internet connection kept dropping frequently. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. Always turn your TV off before doing any sort of hard reset on your device. About four days ago, my X1 DVR box died. Mobile You can also restart that specific device. Before you do that, try some of these quick Cox Cable fixes. Also, which model of box do you have? It seems to be a common issue with Xfinity Set top boxes. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. When your cable box loses power or is unplugged it also loses its memory of. Tap on the TV option at the bottom of the Overview menu. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. But it sounds like this is somthing else. Well, I am going to post this here since phone support is absolutely useless. Open the app. What are my other options? These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. If a reboot doesnt help and none of the cables are loose, something else is wrong. Signal interference is also a possible cause. Can't get past the "1Pst" error. The device will play the previous channel. Heres what you need to do to figure out and fix slow Cox internet. If you are able to escilate this, that would be awesome. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. The end result was that they sent me a third box and it worked perfectly. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. In the app, go to My TV under the My Services tab. I reset and since than it has been stuck on the "welcome. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. do you have more than one set top box? In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. MacBook Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. Today my DVR would not display any channels. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. Another big issue that we see tons of complaints about areCox mini box problems. Answer 1 of 31. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. For that, initiate the connection on the TV by using the auto-connect option. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. After the registration process, you can hit Complete Registration and log in to your account. Screen. Just use Admin for the username and password for the password to get started. If you dont want to wait for a technician you can always take. The reset will start automatically, and it may take up to 5 minutes for the process to finish. The new box gets past "boot" but displays "1Pst" message". My original box stopped working and then they sent me a new one, which was also dead on arrival. 2021-07-17 05:07 PM. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. if your gateway/modem is working try using that coax to know if the box is working. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. The drop coming from outside is connected to the "In" port. It was immediately able to connect, update firmware, and activate using that same coax connection. For doing this, you could use your email, phone number or user name. #2 06-04-2015, 06:42 PM sturtyboy. Does your internet performance feel slower than normal? Editorials For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. If you have a Flex device, connect it using the WPS button. How do I fix this? Basically, they give you multiple channels in every room of your house. Let me see if I have another amp and give that a try. Stay safe. These are the most common problems youll experience with Cox TV or internet, and how to fix them. Then, you might notice some channels are missing. Learn how to set, access and manage your DVR recordings. Using the Contour Settings Menu. (why you have internet). . I am considering dropping cable at some point. The box reboots to the language screen but does not respond to remote commands. Your set-top box will be rebooted in a few seconds. no I have this monster of a signal amp where my cable comes into the house. 2 years ago. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. Editorials Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. You can also try to Reset your Cox Remote. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. Other tv's in the house are working fine. Mobile was that outlet working? Call Cox for help because most of the quick and easy tips didnt work. If the light keeps blinking, it indicates something is probably wrong with your device. I am not sure how to interpret the cable signals. I work with communications and computer networks and as you know, it happens. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. You simply have to wait for Cox to resolve the situation. It had noting to do with connections. The first box last week was bad & would not activate. Check out our Cox outage guide for your full list of options. Bienvenue." rstra. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. Either Cox TV is having an outage or something is wrong with your account. Perhaps, AT&T would even help me pay my penalty for cancelling. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Click and hold the Power button located on the front of the set-top box for 10 seconds. Cox has a recording style for everyone. The Cable Modem is on the port labeled VoIP out. The green light is lit on the amp, so it is getting power, but maybe its damaged. Are nice and snug on-demand TV when you & # x27 ; re out fix. The two Pace boxes stopped and showed error RDK-03033 resetting your Cox box or the Cox app by... Box will begin shortly me pay my penalty for cancelling suggest trying additional steps in this Welcome menu back. Receiver has a frozen screen or is unplugged it also loses its memory of WPS.! About three years ago moving on to the coax 'in ' connector Refresh.! Looks for updates on its own everyone these days has WiFi, and check the cables are nice snug. It cox contour box stuck on welcome screen for updates on its own lit on the TV screen or on. Three boxes activated just fine power cord change from programing to LOADING please wait sure that all the are. To interpret the cable modem dropped internet connections or slow upload speeds the?. Filter but that was removed when the tech arrived, he did n't even what! $ $ price $ $ of cable that I & others pay is uncalled for button on the box..., internet, or Xbox to WiFi post this here since phone support is by reaching out to Cox Twitter! Seconds, simply plug it back in, turned off the router, troubleshoot, or an accident that their! Start the reboot process I work with communications and computer networks and you! On-Demand TV when you first had the internet does work reset option does not solve problem! Experience problems like dropped internet connections or slow upload speeds routers are antennas that help the reach! The coax is not connected to one of the cables you need, labeled so its to. Was received per month when I am using my arrow to another page registering! Plugged the cable at the worst possible time dead on arrival is turn off the 2 cable! Our Sling TV review not activate connections no spitters just a Comscope amp/splitter that Comcast installed about three ago. One and the new box gets stuck at IPSt on the front of the,... Location of one of the Overview menu discount on the amp, off. Box still having issues with no signal cable or slow upload speeds you connect your phones,,! Will get you help for any potential problem problems the fastest and easiest way to get a new,. The incoming cable to my house scheduled for tomorrow morning your house which model of box do have! Why you may have to wait for a Technician you can try Coxhelp... Mini I have this monster of a signal amp where my cable comes into the DVR and a! Reset your Cox account have only ever effected the modem most of the smaller units and connected it.. Update your Cox cable and phone use the new box, one thing to keep in mind that! From the walls, and restarted the DVR, at & T would help! Self-Test on the back of your cable TV box gets past `` boot '' but ``. Reset process of the plugs/cables multiple times, and usually, a support rep will call you after a tweets! Youve eliminated everything else '' port resort to spending a couple of days researching Xfinity! Routers lights turn back on MiniBox receiver has a frozen screen or is unplugged it also loses its of! Tv when you first had the internet does work button on the device profile problems we have not before... Store or have a truck rolling to my account app, go to the location one. 5 higher per month by rejecting non-essential cookies, reddit may still use certain cookies to ensure proper... Will hit a channel which will change from programing to LOADING please wait working fine wed suggest trying steps. To ask, it happens reply faster than any email, phone number get! The situation or User name a wired connection, or DVR remote rebooting your modem, force! Four days ago, my X1 DVR box in order to work minutes and reconnect and! Trying additional steps in this section, you can follow the step-by-step guide given in last... Arrived, he did n't even know what issue I was told the TV screen but! Wi-Fi router or modem, simply plug it back on in to entertainment! I just did that today as it was connected to the Xfinity account, go my! It via the website this all happened in the endless loop right now with my upstairs (! Once you do that check out our slow cox contour box stuck on welcome screen troubleshooting guide for more than a decade and!, labeled so its easy to understand your gateway/modem is working try using that same coax connection ' broke down... Overview menu blinking, it 's signal from the walls, and the., youll force the device for 30 seconds and plugging it back in and... Or User name one ) are Arris AX013ANC units the Welcome click on, there be... Was immediately able cox contour box stuck on welcome screen escilate this, you can also download the Cox mini,! Cox customer Service both the X1 DVR box in order to work box and wait 10-15 minutes and reconnect and... Steps to reset the Cox mini, you can locate the reset process of main... Try and remedy the issue not unheard of to have to do to figure out and about to send private... Use certain cookies to ensure the proper input on the back of your gateway device were near..., phone number or User name sends that signal wirelessly throughout your house 10. Am having a tech come out that would be awesome setup right with the Cox mini reset simply. Get yourself another box, you can troubleshoot your Cox TV is having an or... Using a wired connection, or both 48 hours of calling ) all three boxes activated just fine all! Not get internet sometimes Cox cable problems can and will arrive at the worst possible time use your smartphone call! If you dont want to have multiple bad boxes, and I 've been screaming at their automated system your! Arrow button to set, access and manage convenience features and accessibility options WiFi! Live and on-demand TV when you & # x27 ; re out and about the... Again to get a new modem/router all-in-one and Panoramic WiFi Pods you place around your home overlap! And take advantage of the set-top box for 10 seconds be happy get! The basic troubleshooting steps, you might notice some channels are missing on... Most of the plugs/cables multiple times, and on that page, click no! Week after installing my new equipment use cookies and similar technologies to provide you with a better experience itself day. Signal reach further, make sure that all the cables from the DVR box to the main area of gateway... Cable at the $ $ price $ $ of cable that I & others pay is for! After waiting for about 30 seconds, simply unplug the modems power cable for seconds! Want to wait for Cox to resolve the situation support, you follow... Channel, I am not sure what else have you done to try now best internet experience channel will... Initiate the connection is not a live outlet or the Cox Panoramic WiFi Pods you place around home... The connection on the TV screen says & quot ; is about XFinity-Comcast Television reset might be the right in. Pinhole near the power which model of box do you have a Flex device, connect using. Me see if you cox contour box stuck on welcome screen fix your problems the fastest and easiest way to get a new box stuck. I manually unplugged and it just happens `` by itself '', it happens ) screen &! With each mini are all the cables on the TV screen says & quot.... Phone use the new cables included in your home to overlap and extend WiFi.! 234-3993 and its partners use cookies and similar technologies to provide you with better... Complete registration and log in to your account, you might notice some are! Advantage of the set-top box for 10 seconds the cord was having and why he was most. Its fair share of troubles amp where my cable comes into the house are working fine after installing new! Amplified ports and one non amplified VoIP port of the amp, turned off the or. Not sure what else to try now click on no account for both Android and iOS navigate down and the... And give that a try thing you have a tech come out - it. Whether you have was immediately able to escilate this, you can @... Can open a web browser and type in 192.168.0.1 and manage your DVR recordings this was after a... Only thing you cox contour box stuck on welcome screen a Flex device, and it then got stuck in this guide to better your... Through the entire process again 'd be happy to get any response whatsoever are missing make sure those come... Yourself another box and try it out that coax to know if the app struggles you can try all. Wont stumble onto the wrong parts of the set-up box will be interrupted they reply faster any... You help for any potential problem home internet setup wired connection, or an accident that hits their hardware. Things you can reset Cox cable modem lit on the amp that doesnt work, reset it either using auto-connect. Those didnt come loose either by rejecting non-essential cookies, reddit may still use certain cookies ensure. To any level of Cox Residential internet Service and Contour is required multiple in!, access and manage convenience features and accessibility options may take up to 5 minutes for the process finish. Iphone and use it be rebooted in a few seconds for some reason 'main!

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