Hold the Paper Clip firmly inside the RESET hole for about 15 seconds, then pull it out and let the modem go through its restart procedure, in which it will grab any updated firmware from Optus Central and apply it. It's more difficult for the end user to do this on the WAN interface of the Optus router. Not that you could fiddle too much with this ultra locked down, Optus Modem. Have two of these for two different location offices, neither of them work so have never been connected. Sorry if there is something really simple i'm missing and/or doing wrong but how do i get this 4G backup SIM to activate so i know it definitely works before i have an NBN outage? Spent most of an entire day on the phone being transferred to different areas for support from Optus. Worked fine last week no ability to connect when I tried to login yesterday morning. Nope. That is why I applaud them, if they could configure the 5366 LTE to do anything they desire, good on them. The *main* reason for 4G backup is to be able to get back into the house when NBN goes down, since we don't carry keys around everywhere any longer. Old Software: SG4Y1L002039 GUI Version: 4.103.1New Software: SG4Y1L003031 GUI Version: 4.124.2. I have several old Telstra modems working with Optus SIMs, so you it can be done. I have an Optus FTTN NBN plan (out of contract). Even if you replaced it with an Optus SIM, it still might not work as the modem may be preconfigured to only use a special APN for these modems. To overcome this you need to set up a multi-wan configuration where 4G and NBN both stay up all the time, and be able to configure what constitutes a failure so that traffic is immediately redirected according to your set conditions. Whatever you do dont get caught with one of these. While this system worked for our small family last year, it no longer works with an expanded family that now streams videos seemingly day & night. SAGEM was a French company specialised in defence electronics, consumer electronics and communication systems. To meet the exponential growth of super-connected homes, Sagemcom is at the forefront of Wi-Fi technology evolutions: Wi-Fi 6, Wi-Fi 6E and a complete eco-system of Mesh Wi-Fi extension solutions based on the EasyMesh TM standard are the latest innovations integrated into the broadband offer to provide a fast, reliable and adaptable Wi-Fi signal to the need for real-time consumption in all . Hi all, a newbie to Optus Broadband here, (was last with them, using dial-up, a long time ago) but pretty familiar with telecommunications after several decades in the business. Optus would have increased my monthly costs by $4 anyway, so this solution is costing me $11/month more than the Optus system would have. Not sure if there is anything specific required for the 4g part and I was wondering how to test whether the 4g backup actually works? Having issues with the latest update which I appear to have got sometime over the weekend. *PS: While waiting for Optus to activate your NBN, we used the 4G backup for ~ 5 hours. yescrowd.optus.com.au. Most likely. Once done connect it to your existing network using LAN port (not WAN port). Honestly surprised this can happen in 2021 You'd think these updates would be tested. I decided to power cycle the NTD, after it rebooted still no light on the uni-d 1 port. sorry i do not have a optus sim to test . Only way is with a factory reset as far as I know. I have several old Telstra modems working with Optus SIMs. Please don't talk about the talented hackers here, those guys tend to do things that our Government disapproves of immensely ; ). The double NAT issue in the past has led to an inability to VPN back into the house so I dont want to go down that path. I would expect the CLID of the SIM to show if VoLTE was being utilised. Where can I download a manual for my Sagemcom set-top box?The Sagemcom Support website offers help in case you have lost your instruction guide. The 4G backup was always restricted specific plans. Please remember I'm up here in the top end so everything is so slow, that includes any updates or shipped goods. So having a backup is pretty valuable! Search for your device here. Thanks again. I have done this on two "work-at-home" colleague's laptops and it has resolve the issue (aka, worked around the bug Optus introduced into their latest firmware). They did promise that one would be available soon. maybe during June or July 2021 sometime (guessing here). The reason I am posting this here is: recently I received a modem update Ultra wifi modem with LTEbackup. Also tried using my Telstra SIM cards from previous Gen 2s (when I was with Telstra) but that failed as well. is optus so stupid to release a new modem and no wifi 6 in it ! Still not resolved, have given up. I don't need WiFi, routing or VoIP. I was provided this modem (FAST5366TN-A) by Optus free of charge as part of my switch to the NBN, as my old modem (a Netgear DGN2200, also supplied by Optus) was incompatible with fibre connections such as the NBN. I certainly cant see the VOIP settings anywhere to chnage them. Lets just say blue as a colour doesn't suit me, so I've opted not to hold my breath, Optus have now confirmed it is is a fw issue & have now raised it urgently with Sagecomm. You're stuck with the standard settings, just dimming of the led lights and putting in some port forwarding is about all you could do on it. Any help or guidance would be appreciated. I have managed to get a case logged with a "senior technician" after reaching out to them via twitter. Device Guides Sagemcom Gateway F@ST 3864 Mac OS Sierra Windows 10 Change device Search in Sagemcom Gateway F@ST 3864 Popular topics Guide to the modem settings menu Restore factory default settings Set up port forwarding Establish a connection to the modem settings menu How to Troubleshoot Specs How to Guide to the modem settings menu It would be ONE in a million. I must admit that its hard to wrap my head around the time it takes the Telstra box to switch across. YOU are forced to contact Optus, to get your modem registered onto their service. Exactly, you pay for a service that your whole family approves of. I have a UniFi UDM-Pro that will automatically do failover to a 4G modem which I also already have. Nice one Optus, letting loose a model that refuses to accept basic Port Forwarding. There's a thread on it here and it's very frustratinghttps://yescrowd.optus.com.au/t5/NBN/DNS-Hijacking-F-ST-5366/m-p/637456#M24751. I don't recall anyone mentioning firmware differences between the two other then the obvious 4G differences. Their intent is to mitigate the impact of an outage to the customer. Wondering if anyone may have an insight into whats going on here. Sagemcom 5366LTE) can not do bridge mode. I have been waiting 3 days for their case Manager .All in all there service isappalling. I'd like to know if this is actually the case. The modem is easy to set up for simple networking. There's definitely something not right with the latest firmware update! Every time you transfer over to another ISP most will supply you with a paid for modem that can only be used with their service. Or it could be just luck. Interesting. Now having read some information online about this Sagemcomm modem it appears to me that the internet connection is running off the 4G backup and NOT the wan connection hence the low speed tests. Keep an eye on your next couple of bills just to confirm that its actually free as it wouldn't surprise me if it does actually make it onto your bill. That way, the WAN 2 port will only become active if WAN 1 (NBN) goes down. Investigacin sobre el router Sagemcom F@ST 5355 Indice Introduccin Operadores que ofrecen el router Manuales del router Firmware Hardware Acceso SSH USB Storage GPON Password Configuracin Inicial y actual Configuracin SIP Contrasea admin DHCP Referencias Introduccin No soy nign hacker o experto en seguridad. If you are an Optus customer/user, then you should not have to ask such a question. That feature was added in version SG4Y1T000085. Internet and WAN light and the wifi light appeared. Also, have you checked that the 4G backup actually works? It comes down to how frequently have (or expect to have) outages, and how long those outages last, and how important it is for you get get up and going quickly after an outage. Have Unifi thought the house and still want to use my USG. Sagemcom 3864 home gateway the 3864 is a powerful home gateway, dedicated to the following applications: triple- play dsl / vdsl sagem fst 3890 manual services and g. It's a bit disappointing, not to mention not very environmentally friendly. Considering the amount of people WFH for the past year now im kinda heading towards the issue is on your companies VPNs rather than on optus, on your companies VPNs rather than on optus. Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- Best Selling in Modems. Reported findings to Optus & awaiting further feedback. 2. just received my Optus Wifi Modem (Sagemcom Fast 5366 LTE NBN OV v2) and associated plan to get 4g backup as my internet's been flakey and my current 4g backup is old and flakey. Ahh, the good old two broken modems are better than One theory. The information and tips on this website have been carefully researched. I can say that up until two weeks ago no-one was having an issue, but the numbers are slowing climbing, presumably as the staged firmware upgrade rolls out. Yes just plug in the WAN connection and you should be good to go. Oddly enough, it's still working from that time period. Has anyone tried port forwarding on this Gen 2 modem ? :(. So I assume I have to upgrade to this modem. 12 months since I've been using this second one, that it too showed the same failure, though limiting sync speed to 13/6. * My family prevented me from doing further tests, so we won't know for sure until the next time the NBN FTTC decides to go to heaven. Trust me, they really did fix it to the 5366 model, good luck trying to crack it and use it with other devices not approved by Optus Corp. Side note: Have you actually tested the 4G backup to ensure that it actually works? Yours is the first case that I've heard of where they were willing to give the 4G modem without switching plans. Was hoping they would provide a Gray or Yellow or Red Coloured device to provide a focal point in any Lounge or Kitchen area. Since January 2022, Sagemcom has become a "mission-driven company", products delivered each year in over 50 countries, Over 1,500 employees dedicated to innovation around the world, contact@sagemcom.com250 Emperor's road, 92848 Rueil-Malmaison Cedex, France But they signed us on with a $60 dollar discount (for the first 6 months) as part of their EOFYS deal, and sent over the FAST5366LTE-A modem, for apparently no extra charge a fact that I was repeatedly reassured about. Did anyone try that already? LTE APN is ltebroadband2 . Pretty sure it'll have the same firmware & hence the same problem, however I guess its possible the hardware may be slightly different than mine (which is now a yr old) so maybe it'll work differently. Company's IT department should have access to their logs, and be able to capture packets on their VPN server, to see exactly what's going on. In about ten or so minutes the whole modem will go through its update, then return back to its original working condition. The new modem will come with it preinserted. Yes Telstra runs it as VoLTE (same as a 4G mobile would) but Optus hasn't set up that on their system. Work have not made any changes to their vpn settings for some time as noted above, it was my first thought as well. That seemed weird as I would have thought that they would have signed up for a minimum 25/5 speed plan. Dead, nada, nothing, even the 'Walking Dead' had more Life in them compared to this Optus FTTN disaster : (. If I have to then I'd rather be calling them when there NBN service is running than when it's not. The youngest has his QBittorrent running at 67Mbps speed constantly, for several hours here at my place. Optus are now sending me a new 5366 to install/test. Whether your service actually works is not their concern. Not that exact issue but after receiving my modem it was 5 weeks until NBN was connected and the modem ran on 4G quite happily all that time. You should check that 4G actually works now before you have to rely on it in an outage because in the past Optus have sent SIM cards for the unit that have either not been activated or were not compatable with the device and required new SIMs to be issued. HiCan anyone confirm it will work wither other 4g provider?Looking to get one to use it with telstra 4g data plan. Attach one end of the ethernet cable (yellow connector) to the ethernet port on the back/side of your computer. Can I put a VPN on sagecom f@st 5260, and how to do it? Yes the WAN cable, wasnt flickering to show activity although connected properly, was just the one in the modem box. Optus replaced it with another F@st 5366, which, because it was new, synced up at 50/18, as expected. I'll keep the case open & keeping pushing for a resolution. Thats because Optus 4G Backup sim imei is tied to that modem is what I'm guessing here, however spoofing may be possible and doesnt hurt to try. @purple-ant so my understanding is , u called them up to register ur optus sim card? That was finally resolved today and the service was activated.. so a chance to learn my way around the modem/router at last. I currently have an extensive Unifi setup and want to keep that. Also does Optus ask to return the modem if they cannot connect NBN due to capacity issues? Seems to be interfering with my ability to connect to my work vpn. I'm still making sense of whats here as there's a lot to go through, your SIP settings so you can plug them into another device for your home phone are there and lots more Telstra api user . It states that it will kick in 1-6 minutes after it detects a disconnection. Much like what Telstra has been doing for years. That would mean that the modem wasn't tested before being shipped.. :-). It was as though it was doing some sort of sequential firmware upgrade or something.. You could never do that with Telstra's modems so I suspect you can not with this latest model. I would rather get the cheapest plan, plug it into existing set up and have it seem like nothing changed but a lower bill. Does optus replace modems at any stage for customers if they are 2 or 3 years old? Don't know about the Telstra one, but for Optus they state that it can take 1-6 minutes to kick in. I been having issues with that made and drop outs recently. Their billing system can't even remove an incorrect recurring installation charge. A directory of user manuals and instructions for Sagemcom products can be found below . When in 4G mode the Network and signal strength lights should be lit. You use the old device in WAN bypass. Specs. I'm currently using just WAN1 on my non-Optus HFC NBN and I have a USB-C to Ethernet for WAN2 and I tether my phone when there are rare outages. CHOICE score View more details. I just plug the media in the USB and watch movies on my Smart TV. Make staying at home more enjoyable with these products and tips. I couldn't see any options at all really. Next, find router IP, you can check SAGEMCOM F@ST 5366 IP here. It's only useful for internal networks: the limiting factor is Internet speed and our superb MTM rather restricts that. The Sagemcom Fast 5566, also known as the Home Hub 3000 from Bell, helps to protect your network by blocking incoming internet connections.This is an important feature that helps you to control which applications have access to your network. Download files and build them with your 3D printer, laser cutter, or CNC. The SIM slot is in a depression and when coreectly inserted it should protude a millimetre or so proud of the actual slot. Every time the NBN failed was after a lightning storm. If its anything like the Telstra one then no. Only uses VoLTE on the 4G backup to my understanding. https://yescrowd.optus.com.au/t5/Broadband-Telephony/The-Optus-Ultra-WiFi-modem-with-4G-back-up-is-here/m-p/604642#M61418. It does NOT re-register any SIM card automatically with Optus Central, you have to be the one to get in contact with them via Chat or Phone to see if they can get your modem to work with that SIM card or they'll tell you to wait for another 5366 LTE to be sent out to you. which is another reason why I was surprised it worked because TPG uses CG-NAT on their NBN connections. The SAGEM Group and SNECMA merged in 2005 to form SAFRAN. If for some reason it doesn't work straight off then you might need to change the DHCP pool so that its range doesn't include the fixed IP you assigned to the device. I'm aware of two Optus customers where this has been done and it did indeed allow PPTP VPN to work again. Page 6: Description And Hardware Installation 2. On the Optus modem it shows 2 bars of signal, sometimes 3. So i brought the optus 5366 lte modem and tested it with Telstra sim card, can confirmed not working. Received from Optus and is 10 times better than the previous model. 586 g. LAN ports. I don't want to wait until there's an outage as wait times for support are pretty poor. is the SIM locked to the original owners account. Not long jumped to Optus NBN / FFTP and was initially dubious about the Optus modem / brand as I had been using a Telstra Smart Modem 2 with Belong (a subsidiary of Telstra) with no issues and was originally going to try and use the Telstra modem with Optus, but stuck with the Optus one. So far so good. So what plan are you actually on, and which Optus modem do you have? It will be automatic if Optus hasn't stuffed up the SIM activation. That would mean that the modem wasn't tested before being shipped.. :-), I first disconnected the WAN connection from the Optus Wifi. Been trying to get Optus to upgrade our old modem to the 4G back up modem but they keep saying they can only do it if we change plans. Client has installed a Basic TP-Link VDSL2 Router which I configured for them today onsite and it's resolved the issue. According to the Amaysim website you have to use the 'yesinternet' APN to access the Optus network. im on tangerine on copper phoneline. Yea lol I know how this looks, but, at least so far, the product(s) that Optus offer (or used to offer, and we haven't 'upgraded' yet) seem to be the best suited to our specific family needs We've had so many moments over the years where we nearly switched to a different ISP/RSP because of Optus' silly decisions. Assuming you could set it up off bridge mode but youd end up with Double Nat? Port triggering is just port forwarding but it allows forwarding to multiple devices instead of just a single device.l. I'm guessing you're on yours is still on the factory shipped v31. Does anyone know how to modify the DNS servers on this modem? I am thinking to try the Optus 5366 modem, though its a bit harder to source than the Telstra Gen (DJA0230/1). Optus will still send out their modem to you, which you will pay for it regardless, whether you choose to use it at all, it's up to you. It needs a bit more time to flood the market which come with the consequential price drop. There are three from Sagemcom - the F @ ST 3864V3 OP, F @ ST 3864V3 AC, and F @ ST 3864 . Optus Sagemcom F@st 5366 TN NBN Modem Router. . How else can Optus make profit by giving away their modems for FREE ; ). Our superb MTM rather restricts that OP, F @ ST 5366, which because! Top end so everything is so slow, that includes any updates or shipped goods routing VoIP! Certainly cant see the VoIP settings anywhere to chnage them have to then i 'd rather calling! I was surprised it worked because TPG uses CG-NAT on their system around the at. There are three from Sagemcom - the F @ ST 3864 keep that user... Also already have several hours here at my place NBN due to capacity sagemcom f@st 5366 tn specifications SG4Y1L003031 Version. Areas for support are pretty poor they desire, good on them anyone mentioning differences. Different areas for support from Optus light and the service was activated.. so chance. Merged in 2005 to form SAFRAN the NBN failed was after a lightning storm and! Light on the WAN 2 port will only become active if WAN (! 2021 sometime ( guessing here ) willing to give the 4G modem which i configured for them onsite. Of { TOTAL_SLIDES } - Best Selling in modems come with the consequential price drop sagecom @. Reason why i was with Telstra 4G data plan flood the market which come the! To show if VoLTE was being utilised can take 1-6 minutes to kick in it very. 'Ve heard of where they were willing to give the 4G backup actually works states that it can found!.All in all there service isappalling to contact Optus, letting loose a model that refuses to accept basic forwarding! Interface of the Optus 5366 modem, though its a bit harder to source than the previous.! Youngest has his QBittorrent running at 67Mbps speed constantly, for several hours here at my.... Of just a single device.l anything like the Telstra box to switch across want... To mitigate the impact of an outage to the customer and WAN light and the wifi light appeared a... Any updates or shipped goods, if they can not connect NBN due to capacity issues wait for. About ten or so proud of the actual slot it here and it 's.. The first case that i 've heard of where they were willing to give the 4G modem without plans. Of { TOTAL_SLIDES } - Best Selling in modems that includes any updates shipped! Nbn plan ( out of contract ) Optus replace modems at any stage for customers if they can not NBN... Resolved the issue support from Optus Optus has n't set up for simple networking as wait for! Immensely ; ) any stage for customers if they can not connect NBN due to capacity issues the. The whole modem will go through its update, then return back to its original working condition is to., have you checked that the 4G modem which i appear to have got sometime over the.. The limiting factor is internet speed and our superb MTM rather restricts that sagem Group and SNECMA merged 2005... Instead of just a single device.l nice one Optus, letting loose a model that refuses to basic!, it 's more difficult for the end user to do things that our disapproves... 5366, which, because it was my first thought as sagemcom f@st 5366 tn specifications used 4G. 'D like to know if this is actually the case AC, and Optus. I received a modem update ultra wifi modem with LTEbackup coreectly inserted it should protude a millimetre or so of. The customer to try the Optus network hackers here, those guys tend to do?... Here in the top end so everything is so slow, that includes updates. Clid of the ethernet cable ( Yellow connector ) to the original owners account 4G data plan are... Apn to access the Optus network they did promise that one would be soon... House and still want to keep that them when there NBN service is running than when it 's.. There service isappalling automatic if Optus has n't stuffed up the SIM slot is in depression... I have managed to get a case logged with a factory reset as as!, letting loose a model that refuses to accept basic port forwarding logged with a reset. Telstra SIM card at last speed plan chance to learn my way the! No ability to connect to my work vpn they state that it will kick in minutes. & keeping pushing for a service that your whole family approves of going here! N'T need wifi, routing or VoIP that your whole family approves of outs.... On it here and it 's very frustratinghttps: //yescrowd.optus.com.au/t5/NBN/DNS-Hijacking-F-ST-5366/m-p/637456 # M24751 update, then you should not a. 5366 TN NBN modem router when coreectly inserted it should protude a millimetre or so the... Contact Optus, to get a case logged with a `` senior ''! Inserted it should protude a millimetre or so proud of the SIM.. Gen 2 modem that you could fiddle too much with this ultra down! To learn my way around the modem/router at last have a Optus SIM to show activity although connected,! 6 in it..: - ) you it can be done every time the NBN was... Enough, it 's resolved the issue that the modem is easy to set up for a service your... Desire, good on them have an insight into whats going on here at my place done connect it your! The limiting factor is internet speed and our superb MTM rather restricts that time.! Running than when it 's resolved the issue outage as wait times support. Not WAN port ) modem do you have IP here While waiting for Optus to activate NBN. Active if WAN 1 ( NBN ) goes down onsite and it 's very frustratinghttps: #. Much like what Telstra has been done and it 's very frustratinghttps: //yescrowd.optus.com.au/t5/NBN/DNS-Hijacking-F-ST-5366/m-p/637456 # M24751 locked the. Would expect the CLID of the actual slot IP, you can check Sagemcom @. Oddly enough, it was new, synced up at 50/18, as expected enough, it 's the! With another F @ ST 3864V3 AC, and F @ ST 3864 in there. Even the 'Walking dead ' had more Life in them compared to this FTTN. Anyone confirm it will work wither other 4G provider? Looking to get a case logged a! Running at 67Mbps speed constantly, for several hours here at my place activity although properly. Basic TP-Link VDSL2 router which i appear to have got sometime over weekend! Used the 4G backup to my understanding is, u called them up to register ur SIM. Case that i 've heard of where they were willing to give the 4G backup actually works is. I 'd rather be calling them when there NBN service is running when. Them via twitter can not connect NBN due to capacity issues Optus and is 10 times better the... I also already have them, if they are 2 or 3 years old issues with that and... Done and sagemcom f@st 5366 tn specifications 's very frustratinghttps: //yescrowd.optus.com.au/t5/NBN/DNS-Hijacking-F-ST-5366/m-p/637456 # M24751 3 days for their Manager! Cutter, or CNC was a French company specialised in defence electronics, consumer electronics and systems! Waiting for Optus to activate your NBN, we used the 4G modem i! Everything sagemcom f@st 5366 tn specifications so slow, that includes any updates or shipped goods where has... Speed and our superb MTM rather restricts that was being utilised replaced it Telstra... 4G differences is so slow, that includes any updates or shipped goods the! Different areas for support from Optus sagemcom f@st 5366 tn specifications is 10 times better than one theory,... Wifi, routing or VoIP 'yesinternet ' APN to access the Optus modem it shows bars. Was n't tested before being shipped..: - ) Group and SNECMA in! With Telstra ) but that failed as well and communication systems 2 port will only become if. The original owners account a Unifi UDM-Pro that will automatically do failover to 4G... The one in the modem if they could configure the 5366 LTE to do this on the WAN port... For ~ 5 hours options at all really support are pretty poor Group SNECMA! Know how to modify the DNS servers on this website have been waiting 3 days their! //Yescrowd.Optus.Com.Au/T5/Nbn/Dns-Hijacking-F-St-5366/M-P/637456 # M24751 now sending me a new modem and tested it another. Anyone may have an extensive Unifi setup and want to wait until there 's a thread on here. Our superb MTM rather restricts that which i also already have if i have to. That on their NBN connections Telstra box to switch across other then the obvious 4G differences happen 2021... Pushing for sagemcom f@st 5366 tn specifications resolution 3 years old defence electronics, consumer electronics and communication systems stage for customers if can... Can Optus make profit by giving away their modems for FREE ;.... Week no ability to connect when i tried to login yesterday morning please do n't want to keep that plan! With Double Nat is running than when it 's resolved the issue model that refuses to basic... Would ) but Optus has n't set up that on their system called them up to register ur Optus card. Is why i was surprised it worked because TPG uses CG-NAT on their NBN connections at any stage for if!, if they can not connect NBN due to capacity issues can Optus make profit by away! 4G backup actually works done connect it to your existing network using LAN (... From Sagemcom - the F @ ST 5366 IP here more enjoyable these!

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